Not satisfied with your QC photos? This tutorial explains how to get the detailed visuals you need.
Quality Control (QC) photos provided by warehouses like LoongBuy are crucial for verifying your items before international shipping. Sometimes, the initial set of photos might not show all the details you want to check. Don't worry—requesting additional or close-up pictures is a standard and straightforward process. Here's a step-by-step guide on how to open a support ticket and communicate effectively with the LoongBuy warehouse for detailed verification.
Step 1: Access Your LoongBuy Account
Log in to your LoongBuy member account. Navigate to your "My Warehouse"
Step 2: Identify the Item & Open a Support Ticket
Locate the specific item for which you need more photos. Look for an option labeled "Customer Service", "Support", or "Contact Warehouse". Click on it to open a new support ticket or inquiry. This is the official channel for all warehouse-related requests.
Step 3: Formulate Your Request Clearly
Effective communication is key. Be specific and polite in your request. Instead of saying "Photos are bad," provide clear instructions.
Example of an Effective Request:
"Hello LoongBuy Warehouse Team,
Thank you for the provided QC photos for my item [Item Name/SKU]. Could you please provide 2-3 additional close-up photos
Specifically, I would like clear pictures of:
- The logo/text on the sole.
- A close-up of the material stitching
- The inner label and size tag.
Please upload the new photos to the same item album. I appreciate your help!
Best regards,
[Your Name]"
Step 4: Submit and Monitor Your Ticket
After submitting your ticket, you will receive a ticket ID. Monitor your ticket status and email1-3 business days. They may upload the photos directly to your item's album or provide them via the ticket.
Pro Tips for Effective Communication
- Be Specific:
- Be Reasonable:
- Reference Initial Photos:
- Check for Fees:
- Politeness Goes a Long Way:
- Be Reasonable:
Final Verification Before Shipping
Once you receive the additional QC photos, review them carefully. If you are satisfied, you can proceed to submit the parcel for shipping. If issues are found, you can use the same ticket to discuss a return/exchange with the seller
By following this guide, you ensure a smooth and transparent QC process, giving you greater confidence and control over your purchases when using the LoongBuy